Frequently Asked Questions (FAQ)
Ordering
Q: Can I order through phone?
A: To save your time and ensure order details accuracy, all orders must be made online and pay by RAZORPAY (online bank transfer (personal & business acc), debit card, credit card, or e-wallet (Touch N’Go, GrabPay, Boost & MCash). Customers may contact our Junandus customer care line at +6019-5103768 for guidance on how to place an order online.
Q: Can I make changes or cancel my order after the order is confirmed?
A: Yes, any changes or cancellations to your order, the customer is required to send an email to care@junandus.com.my and contact Junandus customer care line at +6019-5103768 with at least 48 hours of advance notice. We will not be able to make changes or cancellations if the notice given is lesser than 48 hours.
Q: How to check back Order ?
A: You may go through the Junandus website MY ACCOUNT to check back order details and order’s payment.
Q: How many days in advance is needed to place an order and arrange for delivery ?
A: Junandus do have same-day delivery and also accepts pre-order. Customers may place orders as stated on the website.
Q: How to place order for self collection ?
A: Customer may place an order from the website and choose self-collection before proceed to check out.
Payment
Q: What form of payment method do JUNANDUS offer/accept?
A: We accept Credit Card (Visa, Master), E-Wallet, Debit Card, and Online Bank Transfer(FPX). All online transaction information will not be kept with Junandus.com.my and it’s all processed by the most reputable RAZORPAY secured payment gateway.
Q: How do you know if your order and payment has been successfully went through?
A: For all successful orders, customer will receive a confirmation email with the order number and details. Do check your junk/spam mail box if it’s not in your inbox.
Delivery
Q: Delivery coverage location/area by JUNANDUS is ?
A: Currently Junandus delivery service cover whole Malaysia except Sabah & Sarawak. Junandus do not ship internationally. Customers may check our delivery coverage areas HERE.
Q: What time will customer order be delivered and can customer specify an exact delivery time?
A: Upon checkout you will have the option to select your preferred delivery time slot (9am-12pm,12pm-3pm, and 3pm-6pm) for delivery in Kuala Lumpur and Selangor. However we are unable to provide exact time delivery or facilitate other delivery time frames other than the stated, as all orders are taken out for delivery from one area to another, and also it’s subjected to traffic condition and weather.
Q: Do JUNANDUS do same day delivery ?
A: Yes, Junandus offers same-day delivery in selected areas of Kuala Lumpur, Selangor, Penang, and Ipoh. To qualify, orders must be placed before 3 PM daily. Customers may refer to our delivery area and zone HERE
Q: How do customer track order or check if the order has been delivered?
A: There will be an email notification send to customers when the order is out for delivery. Also, there will be a Whatsapp notification send to the recipient when the order is on the way for delivery.
Q: Is there any charges for delivery?
A: Delivery is FREE for orders over RM189 in selected areas, excluding outstation locations. For purchases below RM189 a minimal delivery fee will be incurred. You may refer to the delivery fee HERE
Q: Do JUNANDUS deliver to hotel, factory, office or house?
A: Yes JUNANDUS provide doorstep delivery to houses, office, factory, and for hotel delivering driver will only deliver up to the lobby or reception.
Q: Can customer self-collect instead of delivery ?
A: Yes, customers may opt for self-collect from JUNANDUS HQ, which is located at Kuchai Lama. Address: J-0-6 & J-0-7, Kuchai Business Park, No.2, Jalan 1/127, Off Jalan Kuchai Lama, 58200, Kuala Lumpur, Malaysia.
Product & Storage
Q: Will cake box, knife and candles provided for the cake?
A: Yes, a cake box and cake knife will be provided for all cakes order. Customers may select the number of candles on the product page.
Q: How long can I keep my cake / chocolate / cookies?
A: As all JUNANDUS products do not contain preservatives, cakes are best consumed within 3 days, chocolate to consume within 1 week, while cookies to consume within 3 weeks.
Q: How do I keep the cake / chocolate / cookies when I received it?
A: All cakes and chocolates must keep refrigerated (2°c – 6°c) at all times before serving. Cookies to keep in dry room temperature, avoid direct sun contact.
Q: Are your products Halal?
A: All Junandus products are 100% alcohol and lard-free. All processes and ingredients are properly screened through to ensure our customers can enjoy our food with peace of mind.
Q: Where can I find the old cakes on your website?
A: You’ll still be able to find them! Our previous cake recipes — along with some sponge cake, crepe cake, designer, and vegan cakes — will be available under a special “Soon to be Retired” section on our website.
Q: How do I check allergens in your cakes?
A: It’s easy to check. Every new cake on our website includes a full ingredient list and allergen information on its product page. If you’re unsure or have specific dietary concerns, our customer service team is always happy to help — just chat with us or drop us a message before placing your order.
0% Sugar Added Series
Q: What is a Zero Sugar Added Cake?
A: A Zero Sugar Added Cake is crafted without any additional refined sugars—meaning no white sugar, brown sugar, or artificial sweeteners are added during production. Instead, these cakes derive their sweetness naturally from ingredients like fruits, dairy, and other naturally occurring sweeteners.
Q: What is 0% GI Natural Sweetener?
A: It refers to natural sweeteners that have a glycemic index (GI) of zero, meaning they do not cause a spike in blood sugar levels.
Q: If there’s no sugar added, why does it still taste sweet?
A: Ingredients like fruits, dairy, or nuts contain natural sugars that provide a mild sweetness.
Q: Does this cake use artificial sweeteners?
A: Only natural alternatives with no artificial substitutes.
Q: Is this suitable for diabetics?
A: Our Zero Sugar Added Cakes are made using 0% GI Natural Sweetener and natural ingredients, making them a health-conscious indulgence. However, we recommend customers consult your doctor regarding personal dietary needs before consumption.
Q: Are there any artificial preservatives or coloring?
A: No, never. All our cakes are free from artificial preservatives, colouring, and flavouring. We believe in using only natural ingredients so every slice is as wholesome as it is delicious — just the way nature intended.