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Terms and Conditions

www.junandus.com.my

 

1.0)   General

1.1)   Picture shown are for illustration purpose. The selling price is for the cake, fruit topping (if any), chocolate decoration (if any), cake box and candle. This does not include other decorative items or utensils.

1.2)   All chilled products such as cakes and chocolates must keep refrigerated at 2°c – 6°c, whereas dry products such as cookies are to be kept at room temperature and not exposed to heat, direct sunlight, and high moisture area.

 

2.0)   Refund & Cancellation

2.1)   Order and payment made are not refundable.

2.2)   Customer must ensure that the delivery address provided to us is within our coverage area.

2.3)   Any address provided is not within our coverage area, we will only be able to give full refund to you in cash voucher with 12 months validity.

2.4)   Any cash refund to customer bank will incurred a deduction of 5% bank processing fee from the total purchase amount.

2.5)   Orders could be voided if information given is incorrect or purchaser/receiver is not contactable.

2.6)   Eatnovation Sdn Bhd has the right to cancel or refund any order placed given notice for whatever unforeseen reason that it is deem to.

2.7)   Any cancellation and changes related to the order, customer required to give us at least 48 hours of prior notice from  the delivery time.

2.8)   For customized product order, no cancellation or changes can be made after payment made.

 

3.0)   Payment

3.1)   All the payment has to be paid via credit card, debit card, online banking, or e-Wallet by Ipay88 and PayPal

 

4.0)   Delivery

4.1)   Delivery is available from Monday to Sunday except major public holidays.  Our delivery coverage is Kuala Lumpur and Selangor. For Johor Bahru and Pulau Pinang  coverage is not available at this moment.

4.2)   Any cancellation and changes related to the delivery, customer are required to give us at least 48 hours of prior notice from the delivery date.

4.3)   All our products will be ship by our appointed third party logistic company, during the delivery transit, all responsibility will be passed between the logistic company and the customer.

4.4)   Customer’s orders will be deliver as selected date by customer, and in the event if our delivery partner fail to deliver, we will fully refund  with the condition that the goods has not been received.

4.5)   Please note that we are unable to promise on the specific delivery time slot selected as it’s only a preferred guide time due to traffic condition, weather, and any unforeseen circumstances. Neither the delivering company nor our company will be responsible or compensate for any loss incurred in the delay of delivery date or time.

4.6)   We will not be responsible for any mistake or delay caused by the customer such as incomplete address, incorrect contact number,receiver ‘s contact number unreachable  or any other incorrect details provided by the customer. This inclusive if there is no representative to receive the item during the delivery at any time.

4.7)   Customer must ensure that on the delivering date, the receiver mobile number is reachable. There may be driver will contact receiver for availability before delivery, and there may be  driver will  contact sender for guidance if  they not able to locate the correct address provided.

4.8)   Our delivery partner’s coverage area could change from time to time without prior notice. Eatnovation Sdn Bhd has the right to cancel and refund any order placed, with prior inform to the customer if address is not under our coverage.

4.9) In the absent of receiver during the delivery, re-delivery can be arranged with additional charges.

 

5.0)   Return

5.1)   Receiver required to check the goods in well condition upon signing the received. Upon signing,all risk and responsibility will passed to the receiver.

5.2)   As our company deal with food, hygiene is very important therefore all goods customer received are not returnable or refundable even if it’s not opened.

5.3)   In the event if the product damaged or not in good condition upon delivery, we will arrange one-to-one replacement on the next earliest available delivery, provided the returned product has not been opened, consumed, or left with at least 80% remaining.

5.4)   Any issue with the product must inform to us within 12 hours upon received provided customer followed our storage term and condition

 

6.0)   Vouchers

6.1)  All vouchers issued by our company is for only one time usage per account.

6.2)  Eatnovation Sdn Bhd reserves the right at its absolute discretion to vary, delete or add to any of these Terms and Conditions or substitute by replace the Voucher with another product or program of equivalent value from time to time without any prior notice.

6.3)  Eatnovation Sdn Bhd shall not be responsible or liable for any following circumstances:
i. Customer’s purchases, or during redemption of the Gift Voucher;
ii. Inability to redeem the Gift Voucher due to lost or misplaced voucher code;
iii. Unauthorized use of the Gift Voucher by any person(s) not approved by customer.

6.4)  All voucher is valid until the expiry date stated on the voucher and voucher will void after validation date. The validity period cannot be extended.

6.5)  All vouchers non refundable, transferable or exchanged for cash or any other products in kind.

6.6)  Eatnovation Sdn Bhd has the right to reject any claims that do not agree to these Terms and Conditions.

6.7)  Only one voucher applicable per order/invoice.

6.8)  All voucher cannot be used in conjunction with other voucher or promotion code.

6.9)  Vouchers only applicable for normal price items.

6.10) Eatnovation Sdn Bhd reserves the right to change term and condition here in without any prior notice

 

 

7.0)   Junandus 5th Anniversary Cash Back or Free Cash Voucher Promotion Terms and Conditions

7.1)  This offer is only applicable for delivery on our coverage in Kuala Lumpur & Selangor
7.2)  This offer is limited to one time purchase per customer.

7.3)  Cash vouchers are given in the denomination of RM20 & RM10 only.

7.4)  Expiry on 30th October 2020, and no extension will be permitted.

7.5)  Maximum cash vouchers to be given per customer limited to RM200 only.

7.6)  Only redeemable via our website at www.junandus.com.my

7.7)  No minimum purchase amount.

7.8)  Can only used for redemption of whole cake only.

7.9)  Cash vouchers non refundable, transferable or exchanged for cash or any other products in kind

7.10)  Voucher cannot be used in conjunction with other voucher or promotion code.

7.11)  All vouchers issued is for one time usage per order per voucher

7.12)  Vouchers can only applicable for normal price items.

7.13)  Eatnovation Sdn Bhd has the right to reject any claims that do not agree to these Terms and Conditions.

7.14)  Junandus shall not be responsible or liable for any following circumstances:
i. Customer’s purchases, or during redemption of the Gift Voucher;
ii. Inability to redeem the Gift Voucher due to lost or misplaced voucher code;
iii. Unauthorized use of the Gift Voucher by any person(s) not approved by customer.

7.15)  Eatnovation Sdn Bhd reserves the right to change term and condition here in without any prior notice.

 

8.0)   Change The World With A Wish Campaign

8.1)  One lucky winner will be chosen every month in helping our customer to fulfill their wish/wishes. 

8.2)  By submitting an entry you are not guaranteed to be chosen as the winner that we will help to fulfill your wish/wishes.

8.3)  Consolidation prize is subject to management decision.

8.4)  Should a winner be chosen, Junandus does not guarantee success in the execution of the wish/wishes, and are not liable or responsible for any losses or damages incurred during the process.

8.5)  Photos uploaded by customer/visitors will be used on Junandus website and social media.

 

9.0)   Junandus 6th Anniversary Deal Promotion Terms and Conditions

9.1)  This offer is only applicable for delivery on our coverage in Kuala Lumpur & Selangor

9.2)  This offer is limited to one time purchase per customer.

9.3)  This promotion deal from 7th August to 9th August 2020
9.4)  This promotion delivery starting only from 18h August 2020 until 8th September 2020

9.5)  Eatnovation Sdn Bhd reserves the right to change term and condition here in without any prior notice.
9.6)  Customer entitled for free items stated below:
i. 9 pieces of RM10 vouchers worth of RM90
ii. 4 pieces of chocolate truffle worth of RM24
iii. 2 pieces of macarons worth of RM18
iv. a mini flower soap bouquet worth of RM19

  1. 10-inch bubble balloon worth of RM19

 

10.0)   Junandus 6th Anniversary Free Cash Voucher Terms and Conditions

10.1)  Cash vouchers term are given in the denomination of  RM10 only.

10.2)  Cash Voucher expiry date on 7th February 2021, and no extension will be permitted.

10.3)  Maximum cash vouchers to be given per customer limited to RM90 only.

10.4)  Cash voucher only redeemable via our website at www.junandus.com.my

10.5)  Minimum purchase of RM50 is required to apply the RM10 cash voucher.

10.6)  Cash Voucher only used for redemption of whole cake only.

10.7)  Cash vouchers non refundable, transferable or exchanged for cash or any other products in kind

10.8)  Voucher cannot be used in conjunction with other voucher or promotion code.

10.9)  All vouchers issued is for one time usage per order per voucher.

10.10) Vouchers can only applicable for normal price items.

10.11) Eatnovation Sdn Bhd has the right to reject any claims that do not agree to these Terms and Conditions.

10.12) Eatnovation Sdn Bhd shall not be responsible or liable for any following circumstances:
i. Customer’s purchases, or during redemption of the Gift Voucher;
ii. Inability to redeem the Gift Voucher due to lost or misplaced voucher code;
iii. Unauthorized use of the Gift Voucher by any person(s) not approved by customer.

11.0)  Junandus 6th Anniversary for Family Bundle Deal

11.1)  This promotion is only available until 15th September 2020.

11.2)  This deal is only for purchase the cake codes.

11.3)  Customer will receive the codes via email within 3 days upon the purchases .

11.4)  Applicable only for selected cakes :

  1. Cham cake
  2. Fruite Chantily cake

iii. Taro cake

  1. Red velvet cake
  2. Gianduja dark chocolate cake
  3. Opera cake

vii. Chocolate banana cake

viii. Mom’s walnut Carrot cake

  1. Green tea sponge cake

11.5)  All code redemption expired on 7th August 2021

11.6)  All code can apply separately or combine in one order

11.7)  All code can be applied at any date within 12 month except major public holiday

11.8)  Shipping fee is applicable except for self collection

11.9)  This offer is limited to one time purchase only.

11.10) Non-applicable for any other items in Junandus website.

11.11) Eatnovation Sdn Bhd shall not be responsible for any following circumstances :

  1. Inability to use the Gift Voucher due to lost or misplaced voucher code
  2. Unauthorized use of the Gift Voucher by any other person not approved by you.

11.12) Eatnovation Sdn Bhd reserves the right to change term and condition here in without any prior notice.

12.0)  Junandus Reward Point

12.1)  Only applicable for Junandus’s registered customer

12.2)  Every point redeemable for any item at Junandus website except promotion item

12.3)  All each rewards point earn redemption expired in 180 days

12.4)  Every RM40 accumulate for 1 point.
12.5)  Minimum 10 points of rewards point for redemption
12.6)  Reward point redemption cannot be used in conjunction with other voucher or promotion code

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